5 Reasons Why Phone Calls are Still Important for Businesses

Why A Business Phone System Is Still Important In The Age Of Mobile?

Time and again, you will hear an expert claim that the communication industry has come of age. Such bold statements reference the rapid rate at which technology has changed the day to day communication between individuals and businesses. The number of mobile devices in the world so far outnumbers the world population, meaning that almost everyone has taken to cell phones as their preferred communication tool.

The smartphone industry has had the largest impact on how businesses conduct their internal and external communications. It has seen most companies turn to the development of smartphone applications that imitate their models of activities. These applications seek to make communication within and outside the business environment more efficient.

To understand why you need VoIP, you need to get a better idea of why your business telephone system matters. If you believe that upgrading your communications system is trivial, then you’re sorely mistaken. It can make or break your business and more importantly be the advantage that you need to beat your competitors. You’ll be amazed by how much of a difference talking on the phone can make.

A BUSINESS PHONE NUMBER GIVES YOUR BUSINESS CREDIBILITY

Ever searched for a service or product (especially a high-value one) and found a company that has no phone number? Did you stick around? Probably not. When you offer your customers a contact phone number it gives your business legitimacy and credibility before your prospect even picks up the phone.

Without a phone, number customers worry that if anything goes wrong, they’ll be stranded at sea with no recourse or opportunity to receive immediate help, and they’ll go to a competitor to get what they need.

IT’S AN EXTREMELY EFFECTIVE WAY TO HANDLE CUSTOMERS

Sure, a bot may be able to answer those questions that you’ve heard a thousand times and are also answered on your FAQ page, but nothing beats the effectiveness of talking a real person through a problem, both for you and the customer.

You can’t ignore customer experience, and when a customer calls you have the opportunity to give them an experience, they’ll remember for all the right reasons. If you get it wrong, they’ll remember that too.

CUSTOMERS WHO CALL ARE OFTEN WORTH MORE

Prospective and current customers who are willing to pick up the phone are invested in their product or service and your company. They have or are willing to put their money where their mouth is if you tell them what they need to hear. Cold calling is a staple for sales teams for a reason.

When someone is on the phone with a member of your team they are much more likely to convert, so capitalize on the opportunity.

IT BUILDS RELATIONSHIPS AND BRAND LOYALTY

People develop better relationships with your brand when they have a positive experience talking to someone on the phone.

When your prospects and customers call you to have a unique experience to have their undivided attention and make an impression that may cause them to recommend them to their friends, family 0or colleagues, and come back to you for their needs time and time again.

Everyone can remember a time they spoke to a customer service representative and felt unimportant or uncared for and having a business phone number will give you the opportunity to do the opposite.

A BUSINESS TELEPHONE SYSTEM IMPROVE WORKFLOW

A competent business telephone system not only benefits your clients but your employees as well. It’s so much easier to communicate with co-workers when you have a good system to rely on. It allows employees to relay important information quickly and efficiently. You’ll also stay in the loop on business affairs whether you are on the move or at home. Some systems allow your business call to be transferred to your mobile telephone.

To book your free demonstration or request a quotation just call us on +971 2 6767019. Alternatively, send an email to audio@officeplusuae.com and our representative will be happy to assist you.