Eliminate Conference Call Echo

To provide the best possible meeting quality.

A conference call with bad audio is more than just annoying, it leads to participants not fully engaging because they can’t hear all of the conversation and important ideas are not fully explored because comments cannot be heard. Most of this can be resolved quickly.

Using speakerphone

Speakerphones are one of the biggest culprits when it comes to echo. Echo occurs when a person’s microphone picks up sound from their speakers. That sound is once again played by the speakers and picked up by the microphone, creating an infinite loop that we call echo. When audio is played through headphones, echo becomes virtually impossible. This is why echo is usually caused by participants using a speakerphone. If you are using a speakerphone try turning the volume down to help with some of the interference. Or pick up the handset instead of using the speakerphone.

Figure out who is causing the echo

Most people assume that if they cannot hear the problem then it is unrelated to them, but this rule does not apply to conference call echo. Most of the time, the only person who can’t hear the echo is the one causing it.If you are in a conference where one or more participants is complaining of echo but you don’t hear it, try muting your line to see if that fixes the problem. If you are causing the echo, simply turn down your speaker volume, use headphones, or more your microphone farther away from your speakers.

Use the online participant list

Expand the participant list located on the right-hand side of your online meeting room. Select “MUTE ALL”. Then, unmute them one by one by clicking their unmute button in the participant list to determine who is causing the echo. If they are the cause of the echo, keep them muted to keep the line clear and free of distractions.

Background noise and disturbances

Sensitive telecommunication equipment picks up almost everything – typing, rustling papers, and other surrounding sounds.When participating in a conference call, choose a quiet place and mute your line if you are not speaking. Just make sure you don’t have music-on-hold otherwise it will lead to another type of problem. Most all conference services offer a self mute option.

Music is playing into the conference

If someone has put their phone on hold and they have music-on-hold playing into the conference putting your conference call on a screeching halt. Log into your account and view the live call via Call Hub. You can then mute all lines and then unmute each line one at a time until you hear the music again. You can also turn on Active Talker within the Call Hub and see which line has activity. Also make sure to tell everyone they can self mute themselves using the conference bridge.

So these 5 tips will help you to eliminate conference call echo to a maximum level.